Call the Sevadis team now on 0330 058 7144 or email [email protected]
Technical support and product knowledge
If you have a question about the installation of a MaxiCharger, you’ve come to the right place. Our experts are on hand to help! We’ve put together a list of useful information and most commonly asked questions to help you with the installation of our MaxiCharger products.
If you can’t find the answer to your technical question below then get in touch on [email protected]
For quotes and any other query please email [email protected]
How to install a MaxiCharger AC charge point - HARDWARE & SOFTWARE
The MaxiCharger AC installation involves both hardware installation (power connection) and software configuration (smart connectivity). Configuration is completed via the Autel Config App and Autel Charge App. Please download these Apps from Google Play or the App Store to start configuration.
NB you will need a specific individual Account Number and Password for the Autel Config App
Please call Sevadis on 0330 058 7144 or email [email protected] to get your Account Number and Password set up. We recommend you do this prior to attending site for installation.
Download the installation manual MaxiCharger-Sevadis-AC Wallbox-Installation Manual and our step by step guide to Software Configuration Sevadis MaxiCharger Software Configuration Step by Step Guide
Watch the video to see how easy it is to install a MaxiCharger.
How to configure the software on a MaxiCharger
The MaxiCharger AC installation involves both hardware installation (power connection) and software configuration (smart connectivity). Configuration is completed via the Autel Config App and Autel Charge App. Please download these Apps from Google Play or the App Store to start configuration.
NB you will need a specific individual Account Number and Password for the Autel Config App
Please call Sevadis on 0330 058 7144 or email [email protected] to get your Account Number and Password set up. We recommend you do this prior to attending site for installation.
Download our step by step guide to Software Configuration Sevadis MaxiCharger Software Configuration Step by Step Guide
Download the installation manual MaxiCharger-Sevadis-AC Wallbox-Installation Manual
Common installation FAQs
We have pulled together a spreadsheet of common questions we have been asked when installing the MaxiCharger AC. Take a look at these FAQs Sevadis MaxiCharger Installation FAQs 050922
How to use a MaxiCharger AC charge point
Technical specifications of the MaxiCharger - DATASHEETS
View our MaxiCharger Datasheets for the technical information you need on our charge points. Our datasheets include technical specifications, user interface and communications protocol as well as general characteristics and certifications and standards.
View our MaxiCharger schematics that show options for power management including load balancing and data connectivity for multiple charge points.
Sevadis MaxiCharger Wall Schematics
Sevadis MaxiCharger Pillar Schematics
For an overview on Dynamic Load Balancing, download our Sevadis DLB Explainer Document
RFID card FAQsHow do I get a RFID card? Do I need to buy it separately?
The MaxiCharger AC charger comes with 2 RFID cards included in the box. If you would like more RFID cards you can buy additonal ones from us. Buy RFID cards
How do I bind the RFID card?
On the Autel Charge App, follow the step “Me-Charger-Charge via Card-Add”, scan the QR code on the card or input the card number.
How many RFID cards can be bound to my account?
Five RFID charge cards can be bound to your account at most. After binding the card, you need to wait 30 seconds for it to work.
Can I link a third-party RFID? What’s required?
Yes, the frequency must be 13.56Mhz.
Why can’t the RFID card be identified?
For home chargers, please go to the Autel Charge App and follow Me-Charger-Charge via Card to confirm whether the RFID card has already been linked.
For public chargers, it could be one of the following reasons:
• The charger is out of service (eg breakdown, firmware upgrade)
• The charger is not connected to the network or the network is not stable.
• The swipe of the RFID card is too fast, causing the card to be misread.
• There are other cards in the wallet, resulting in card conflict.
• The connector is not inserted immediately after starting.
• This RFID card is not added to the account.
• No payment method/credit card has been added to the account linked with this RFID card.
• The account linked with this RFID card has an unpaid session.
• This RFID card or the account linked with it does not have the permission to use this charger.
What if my RFID card is lost?
If your RFID card is lost, please go to Me-Charger-Charge via Card to unlink this card in order to avoid fraudulent use.
Autel Charge App FAQsWhere can I find the Autel MaxiCharger App?
Please download the Autel Charge App from the Apple Store or Google Play Store
How do I connect the Charger with the Autel MaxiCharger App?
After downloading the Autel MaxiCharger App, please follow the below steps:
• Login with your mobile phone number or email, if you don’t have an account yet, you can easily register from the App
• To bind the charger, simply scan the QR code on the Quick Reference Guide.
• After binding, you can choose to connect with Bluetooth, Wi-Fi, 4G, or internet cable.
• Tap Start on the Charge screen to start a charge session. The Charge screen will display.
• Click Stop to stop charging.
Note:
• Make sure the Wi-Fi or Bluetooth is enabled on your mobile device in order to properly connect the charger.
• The charge cards in the package are bound to the charger by default.
• If the power supply is suddenly interrupted, the charger will not stop working immediately and all data will be saved.
• We recommend you reinsert the EV charge cable if you want to restart a charge session as some vehicle manufacturers have restrictions on restarting.
What information can I see via the APP?
• When your EV starts charging, the screen will automatically display charging information, status, work function keys, and a navigation bar.
• Click on View more to see the current and voltage as well as the power meter.
• All battery VIN and other information are visible. The VIN can be entered manually or automatically by scanning.
• From My screen: you can view basic information about the charging station, you can modify the relevant settings and can bind the charging station by using the Add button.
• The settings section allows the user to charge the terminal, update the firmware, change the language, mileage, and currency units, clear the cache, log out, etc…
Where do I find the pin code when binding the charger?
You will find the pin code on the package of RFID card. You can contact Customer Support if it’s lost.
When scanning the QR code or inputting the Serial Number, why does it display: “Charger doesn’t exist, please scan the correct code”?
This message means the charger hasn’t been added to Autel Product Management System or the configuration is wrong. Please contact Customer Support.
What should I do if the payment method fails to process?
Please try another payment method. If the payment continues to fail, please contact our customer service.
How do I set max charge current on the App?
Follow the step “Me-Charger-Max Charge Current”.
How do I set the price on the App?
Follow the step “Me-Charger-Set Price”.
How do I start charging?
There are four ways. You can start charging by swiping RFID card, scanning QR code with App, setting scheduled charging on App or setting autostart on App.
How do I stop charging?
There are four ways. You can stop charging by swiping RFID card, clicking ‘stop’ on App, disconnecting connector in autostart mode. Also charging session will stop when scheduled charging ends.
How do I set scheduled charging?
Follow the step “Me-Charger-Schedule”, then set the start time and end time.
Why is the scheduled charging not working?
After the connector is connected to the EV, if you try to start charging on App, scheduled charging may not take effect. Please don’t start charging on APP after setting the scheduled charging.
Does autostart function require the charger to be connected to the network?
No
How do I update the Charge APP?
Follow the step “Me-About-Check for Update”.
How many smart phones can be linked with my charger?
There is no limit. However, for account security reasons, they cannot log in at the same time.
For this reason, after the account is logged in on another mobile phone, the current mobile phone will automatically log out.
Can a charger be bound to multiple users at the same time?
Each charger can only be bound by one user account at a time. In order to bind the charger, you need to enter your charger’s Serial Number (SN) and PIN on the APP. Only users who are bound to the charger can connect to it through Bluetooth. After binding the charger, it can also be unbound. After unbinding, the charger can be bound by others. However, if you would like to let your family members bind the charger at the same time, there is the “Share with family” function (up to 5 users). Please make sure first that your Autel Charge APP is fully updated. Then go to Me-Charger-Share with family-Invite (the person invited will receive a notification on their Autel Charge APP).
What is the “Share with family” function? How can I activate it from my Autel Charge App?
The “Share with family” function allows the members of the same family to be connected to the charger at the same time. One family member will bind first the charger to his/her account and then send the invitation to others (up to 5 users). Go to Me-Charger-Share with family-Invite (the person invited will receive a notification on their Autel Charge APP).
Do I need to rebind the charger when I use a new phone?
No, you can continue to use it by logging in to the account on the new phone.
What do I do if the Bluetooth connection fails?
Check whether the QR code on the charger is consistent with the QR code on the Quick Reference Guide. If so, please confirm the items below:
• The charger is connected to a power supply.
• The phone’s Bluetooth is connected.
• The phone is near the charger.
If you have linked this charger before, go to Settings > Bluetooth on your phone and select the device with the serial number of the current charger from the device list. Then tap Forget This Device or disconnect and connect Bluetooth again with the app.
If the QR code on the charger is not consistent with the QR code on the Quick Reference Guide, contact Customer Support.
Can the firmware be updated by App?
Yes, follow the step “Me-Charger-Firmware Update-Update”.
Can the charger be rebooted by App?
Yes, follow the step “Me-Charger-Reboot Charger”.
Can I enter the installation mode?
Installation mode is intended only for installation technicians and requires technical knowledge. Please consult an installation technician before making changes in installation mode.
How do i review charge history?
Follow the step “Me-Charge History”. You can review the information such as energy, duration, cost etc.
Why can’t the charge history for the home charger be found in the Autel Charge App?
Charge history is displayed after the charger is connected to the network.
Why is the power displayed on App different from that displayed on EV?
The EV itself consumes energy, so the power displayed on EV is lower than that displayed on APP under normal circumstances.
Why is the line graph of charging details on the App incomplete?
Please connect the charger via Bluetooth before charging or keep the charger connected to the network.
The input is three-phase, but why does it display one-phase on App?
Some models of EVs only support single-phase charging, you need to confirm with the EV manufacturer.
The MaxiCharger AC installation involves both hardware installation (power connection) and software configuration (smart connectivity). Configuration is completed via the Autel Config App and Autel Charge App. Please download these Apps from Google Play or the App Store to start configuration.
NB you will need a specific individual Account Number and Password for the Autel Config App
Please call Sevadis on 0330 058 7144 or email [email protected] to get your Account Number and Password set up. We recommend you do this prior to attending site for installation.
Download the installation manual MaxiCharger-Sevadis-AC Wallbox-Installation Manual and our step by step guide to Software Configuration Sevadis MaxiCharger Software Configuration Step by Step Guide
Watch the video to see how easy it is to install a MaxiCharger.
The MaxiCharger AC installation involves both hardware installation (power connection) and software configuration (smart connectivity). Configuration is completed via the Autel Config App and Autel Charge App. Please download these Apps from Google Play or the App Store to start configuration.
NB you will need a specific individual Account Number and Password for the Autel Config App
Please call Sevadis on 0330 058 7144 or email [email protected] to get your Account Number and Password set up. We recommend you do this prior to attending site for installation.
Download our step by step guide to Software Configuration Sevadis MaxiCharger Software Configuration Step by Step Guide
Download the installation manual MaxiCharger-Sevadis-AC Wallbox-Installation Manual
We have pulled together a spreadsheet of common questions we have been asked when installing the MaxiCharger AC. Take a look at these FAQs Sevadis MaxiCharger Installation FAQs 050922
View our MaxiCharger Datasheets for the technical information you need on our charge points. Our datasheets include technical specifications, user interface and communications protocol as well as general characteristics and certifications and standards.
View our MaxiCharger schematics that show options for power management including load balancing and data connectivity for multiple charge points.
Sevadis MaxiCharger Wall Schematics
Sevadis MaxiCharger Pillar Schematics
For an overview on Dynamic Load Balancing, download our Sevadis DLB Explainer Document
How do I get a RFID card? Do I need to buy it separately?
The MaxiCharger AC charger comes with 2 RFID cards included in the box. If you would like more RFID cards you can buy additonal ones from us. Buy RFID cards
How do I bind the RFID card?
On the Autel Charge App, follow the step “Me-Charger-Charge via Card-Add”, scan the QR code on the card or input the card number.
How many RFID cards can be bound to my account?
Five RFID charge cards can be bound to your account at most. After binding the card, you need to wait 30 seconds for it to work.
Can I link a third-party RFID? What’s required?
Yes, the frequency must be 13.56Mhz.
Why can’t the RFID card be identified?
For home chargers, please go to the Autel Charge App and follow Me-Charger-Charge via Card to confirm whether the RFID card has already been linked.
For public chargers, it could be one of the following reasons:
• The charger is out of service (eg breakdown, firmware upgrade)
• The charger is not connected to the network or the network is not stable.
• The swipe of the RFID card is too fast, causing the card to be misread.
• There are other cards in the wallet, resulting in card conflict.
• The connector is not inserted immediately after starting.
• This RFID card is not added to the account.
• No payment method/credit card has been added to the account linked with this RFID card.
• The account linked with this RFID card has an unpaid session.
• This RFID card or the account linked with it does not have the permission to use this charger.
What if my RFID card is lost?
If your RFID card is lost, please go to Me-Charger-Charge via Card to unlink this card in order to avoid fraudulent use.
Where can I find the Autel MaxiCharger App?
Please download the Autel Charge App from the Apple Store or Google Play Store
How do I connect the Charger with the Autel MaxiCharger App?
After downloading the Autel MaxiCharger App, please follow the below steps:
• Login with your mobile phone number or email, if you don’t have an account yet, you can easily register from the App
• To bind the charger, simply scan the QR code on the Quick Reference Guide.
• After binding, you can choose to connect with Bluetooth, Wi-Fi, 4G, or internet cable.
• Tap Start on the Charge screen to start a charge session. The Charge screen will display.
• Click Stop to stop charging.
Note:
• Make sure the Wi-Fi or Bluetooth is enabled on your mobile device in order to properly connect the charger.
• The charge cards in the package are bound to the charger by default.
• If the power supply is suddenly interrupted, the charger will not stop working immediately and all data will be saved.
• We recommend you reinsert the EV charge cable if you want to restart a charge session as some vehicle manufacturers have restrictions on restarting.
What information can I see via the APP?
• When your EV starts charging, the screen will automatically display charging information, status, work function keys, and a navigation bar.
• Click on View more to see the current and voltage as well as the power meter.
• All battery VIN and other information are visible. The VIN can be entered manually or automatically by scanning.
• From My screen: you can view basic information about the charging station, you can modify the relevant settings and can bind the charging station by using the Add button.
• The settings section allows the user to charge the terminal, update the firmware, change the language, mileage, and currency units, clear the cache, log out, etc…
Where do I find the pin code when binding the charger?
You will find the pin code on the package of RFID card. You can contact Customer Support if it’s lost.
When scanning the QR code or inputting the Serial Number, why does it display: “Charger doesn’t exist, please scan the correct code”?
This message means the charger hasn’t been added to Autel Product Management System or the configuration is wrong. Please contact Customer Support.
What should I do if the payment method fails to process?
Please try another payment method. If the payment continues to fail, please contact our customer service.
How do I set max charge current on the App?
Follow the step “Me-Charger-Max Charge Current”.
How do I set the price on the App?
Follow the step “Me-Charger-Set Price”.
How do I start charging?
There are four ways. You can start charging by swiping RFID card, scanning QR code with App, setting scheduled charging on App or setting autostart on App.
How do I stop charging?
There are four ways. You can stop charging by swiping RFID card, clicking ‘stop’ on App, disconnecting connector in autostart mode. Also charging session will stop when scheduled charging ends.
How do I set scheduled charging?
Follow the step “Me-Charger-Schedule”, then set the start time and end time.
Why is the scheduled charging not working?
After the connector is connected to the EV, if you try to start charging on App, scheduled charging may not take effect. Please don’t start charging on APP after setting the scheduled charging.
Does autostart function require the charger to be connected to the network?
No
How do I update the Charge APP?
Follow the step “Me-About-Check for Update”.
How many smart phones can be linked with my charger?
There is no limit. However, for account security reasons, they cannot log in at the same time.
For this reason, after the account is logged in on another mobile phone, the current mobile phone will automatically log out.
Can a charger be bound to multiple users at the same time?
Each charger can only be bound by one user account at a time. In order to bind the charger, you need to enter your charger’s Serial Number (SN) and PIN on the APP. Only users who are bound to the charger can connect to it through Bluetooth. After binding the charger, it can also be unbound. After unbinding, the charger can be bound by others. However, if you would like to let your family members bind the charger at the same time, there is the “Share with family” function (up to 5 users). Please make sure first that your Autel Charge APP is fully updated. Then go to Me-Charger-Share with family-Invite (the person invited will receive a notification on their Autel Charge APP).
What is the “Share with family” function? How can I activate it from my Autel Charge App?
The “Share with family” function allows the members of the same family to be connected to the charger at the same time. One family member will bind first the charger to his/her account and then send the invitation to others (up to 5 users). Go to Me-Charger-Share with family-Invite (the person invited will receive a notification on their Autel Charge APP).
Do I need to rebind the charger when I use a new phone?
No, you can continue to use it by logging in to the account on the new phone.
What do I do if the Bluetooth connection fails?
Check whether the QR code on the charger is consistent with the QR code on the Quick Reference Guide. If so, please confirm the items below:
• The charger is connected to a power supply.
• The phone’s Bluetooth is connected.
• The phone is near the charger.
If you have linked this charger before, go to Settings > Bluetooth on your phone and select the device with the serial number of the current charger from the device list. Then tap Forget This Device or disconnect and connect Bluetooth again with the app.
If the QR code on the charger is not consistent with the QR code on the Quick Reference Guide, contact Customer Support.
Can the firmware be updated by App?
Yes, follow the step “Me-Charger-Firmware Update-Update”.
Can the charger be rebooted by App?
Yes, follow the step “Me-Charger-Reboot Charger”.
Can I enter the installation mode?
Installation mode is intended only for installation technicians and requires technical knowledge. Please consult an installation technician before making changes in installation mode.
How do i review charge history?
Follow the step “Me-Charge History”. You can review the information such as energy, duration, cost etc.
Why can’t the charge history for the home charger be found in the Autel Charge App?
Charge history is displayed after the charger is connected to the network.
Why is the power displayed on App different from that displayed on EV?
The EV itself consumes energy, so the power displayed on EV is lower than that displayed on APP under normal circumstances.
Why is the line graph of charging details on the App incomplete?
Please connect the charger via Bluetooth before charging or keep the charger connected to the network.
The input is three-phase, but why does it display one-phase on App?
Some models of EVs only support single-phase charging, you need to confirm with the EV manufacturer.
Driving an electric car certainly feels different the first time round. Most notably an electric car is almost silent (except for wind and road noise). Apart from that electric vehicles are similar to most automatic petrol or diesel equivalents. One noticeable difference is that the torque (driving force) is much higher than conventional vehicles at lower speed, which means EVs can accelerate fast from standstill.
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