The Service & Maintenance plan is a comprehensive preventative plan whereby a Sevadis Engineer will visit you once in a 12-month period and conduct a series of integrity tests on your electric vehicle charging station/s.

The annual maintenance visit will ensure that your electric vehicle charging station/s are performing to their design specifications.

The agreement includes:

• Telephone support – Monday – Friday – 8am – 5pm
• All enquiries are responded to within 48 hours
• Dedicated account team to support your needs
• Remote software support all year round, including over the air updates
• Annual onsite inspection of charge points
• 1-year extended warranty, at the end of your initial 3 year warranty period

Annual Inspection detail:

• Pre-visit customer contact to record any known outstanding issues
• Full electrical assessment using specialist EVSE testing equipment by a Sevadis approved installer
• Visual inspection of the unit housing(s)
• Unit stability test
• Recording of wear and tear as well as general observations
• Check continuity of cable runs where accessible
• Visual inspection of Consumer unit
• General clean
• Report generation for customer records
• Monthly remote activation and monitoring of each online charging socket
• Named point of contact for any issues that may occur be they operational or technical.