Enhanced Sevadis Back-Office Improves the EV Charging Experience

Upgrades to its back-office system has seen Sevadis – one of the UK’s premier developers and suppliers of electric vehicle (EV) charge points – further improve its market leading technical and customer services. The system, provided by Monta, a major provider of platform for EV charging management platforms, gives Sevadis a user-friendly, scalable platform with 24/7 support, automated workflows, and
seamless HubSpot integration for incident alerts.

As result of the subsequent upgrades to the Monta platform, the company has significantly reduced support tickets, accelerated onboarding, empowered customer independence, and improved issue resolution to real-time.

Onboarding times reduced by 80%

In empirical terms, cloud-related support tickets have reduced by 78%; onboarding time has reduced by 80% and now can largely be delivered remotely while there has also been a 40% increase in charger uptime, thanks to Monta’s proactive monitoring and quicker issue resolution capabilities.

While all Sevadis chargers conform to Open Charge Point Protocol (OCPP) standards – which allow use with a range of compatible management and billing software, providing customers with greater choice of provider, flexibility and agility – Monta is its preferred back-office partner.

Since 2016, Sevadis has been at the forefront of electric vehicle charging solutions in the UK, supplying, installing, and supporting EV charge points for residential developments, commercial sites, and individual customers.

Committed to quality and innovation

With a commitment to quality and innovation, Sevadis is the trusted choice for top industry names like British Airways, Unilever, and Marks & Spencer. Its loyal UK- wide customer base trusts it to provide; high-performing, reliable charging stations, easy and efficient installations, and reliable customer service.

Sevadis – while all its chargers are OCPP compliant – prefers the Monta platform because its feature-rich and customer centric. Customer benefits deriving from the system include simplified charger set-up; faster issue resolution, and independence, where customers can self-manage their networks, from changing tariffs to scheduling charges.

Key features

Other key features provided by the back-office system include fully automated invoicing and billing, whereby customers have full visibility of transactions, revenue, and margins; smart scheduling which enables automated, user-friendly charging schedules tailored to non-tech-savvy users, such as those, for example, in assisted living apartments; and Incident Alerts which help with the automatic generation of support tickets.

Mark Smith, Operations Director at Sevadis, says:

“Sevadis has always led the market with the standard of its technical and customers services, yet the enhancements to the Monta platform have taken those services to the next level. With a better experience for all – internally, customer-facing and for the customer and end-user – the benefits of the change have been significant and stand us in great stead for continued growth and the future success of the business.”